Frequently asked questions

How does buying a skin work?

Pick your skin, add it to your cart, and complete checkout in EUR. The skin is transferred to your account on delivery. Most deliveries complete within minutes.

Can I sell skins on Skins Empire?

Coming soon.

Are payments secure?

Yes. Payments are processed by Stripe (PCI-compliant). We never store card numbers or CVV on Skins Empire servers.

What happens if a skin is unavailable?

If we cannot fulfil an accepted order, you are eligible for a refund under our Refund Policy. Contact info@skins-empire.com with your order number.

What does the trade lock and "Tradable" label mean?

CS2 and Dota 2 items get an automatic 7-day trade lock from Steam after each trade. Locked items can still be bought on Skins Empire — once the lock expires, the item can be transferred to your Steam account. A Trade Lock does not entitle you to a refund.

How old do I have to be to use Skins Empire?

You must be at least 18 years old to create a Skins Empire account and buy skins.

What should I do if my payment was declined?

Double-check your card details, available balance, and that 3-D Secure is enabled. If it still fails, try another card or contact your bank — most declines come from issuer-side fraud rules.

Where can I find my purchased items?

After successful payment, track your order on the Orders page. Tradable items are delivered to your Steam account via your Trade URL.

I accidentally bought the wrong item — can I get a refund?

Digital items are generally non-refundable once the order is accepted, especially after delivery to Steam. See our Refund Policy for exceptions (e.g. our error, duplicate charge, or inability to fulfil).

How do I contact support?

Email info@skins-empire.com and include your order number and account email.

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